Capabilities

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​Pre-Research

• team management + onboarding

• project planning + recruiting

• deliverable calendars, tracking and metrics 

Research ​​

• Qualitative Methods​

  • interviews (in-Person + virtual) 
    1:1, dyads, focus groups, in-home, shop-alongs

  • remote moderated and unmoderated

  • diary studies

  • contextual Inquiry 

  • experience immersion

  • workshop creation + facilitation

• ​Special Trainings: ​

  • traumatic experience training ​(ex: mental health, domestic violence) 

  • cultural experience training ( ex: religious/spiritual beliefs, ESOL)

  • accessibility training (ex: vision/hearing impairment, mobility) 

• UX Methods​

  • survey design​

  • UX/UI testing (ex: benchmark, A/B, eye-tracking, heuristics) 

  • concept testing (ex: card sorting, sequential, comparative) 

• Synthesis

  • frameworks (ex: attitudinal, behavioral, RITE, KANO) 

  • storyboarding + persona creation

  • system mapping and diagramming

• Deliverables​

  • traditional: PPT, Figma, Formal Research Studies ​

  • non-traditional: video, animation, physical, interactive 

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